Organization Card (New Listing Entry)
How to add an organization to the site?
Very simple. Click on the “Add Listing” button and fill out a special form, indicating the basic data necessary to create an organization card on the website. Fields marked with an asterisk are required.
The only condition for adding is to be a registered user.
I added the organization, but it didn’t appear. Why?
All new applications are reviewed by a team of moderators. Due to the large number of applications, sometimes it takes us longer to verify all information.
Please note that the correct name of the organization and contact information (address and telephone) are a prerequisite for posting. This will make it easier for us to contact you and check everything.
How can I change my organization data or information?
On the company page, click the “Suggest changes” button. There you can notify us of possible inaccuracies in the organization’s card: a new phone number, different working hours or errors in the description. We will check everything and publish the changes.
The organization no longer provides some services, but there are no new ones. How can I update this list?
You can add or remove the necessary services through your personal account (see the question “There is no “I am the owner” button on the page. How to get access?).
Is it possible to download the entire price list for an organization?
Send the current price list to support@ombasalistings.co.ke with the subject “New price list.” In the letter, also indicate the organization’s page.
How to add a unique photo to a company card?
We independently replenish the photo gallery database on Mombasa Listings. But if you have original photos that will help make the organization’s card even more informative, then send the files to us at support@mombasalistings.co.ke indicating the company page.
The organization no longer operates. How to remove it from the Mombasa | Listings database?
On the company page, click on the “Report closure” button. We will receive a notification and update the information after checking.
Some organizations have a colorful banner on their personal card, and some don’t. Why?
Mombasa | Listings offers placement both on a general basis (free) and on a commercial basis with additional benefits.
If you are interested in commercial promotion, contact our sales team at sales@mombasalistings.co.ke
By collaborating with us, your company will receive a special branded page on Mombasa Listings. You will be able to improve your position in search results, receive detailed statistics on visits and actions of potential clients, and also gain access to the company’s management center.
Work in your Personal Account
There is no “I am the owner” button on my organization page and I won’t be able to access it. What should I do?
To gain access to your personal account, send a copy of any document confirming that you are a representative of the company to support@mombasalistings.co.ke. In the subject of the letter, indicate “Access to the organization’s personal account” and a link to the required company.
What is the advantage of a personal account?
· Registration in your personal account on Mombasa | Listings allows you to:
· track visit statistics on your organization’s page
· place widgets on the official website
· leave official responses to user reviews
· edit company profile
· independently adjust the description and other data about the organization, add branches
Reviews section
How to publish a review?
You can publish your review by writing it in the appropriate window on the company page and clicking the “publish” button. Available only to registered users.
How do I respond to another user’s review?
You can post a comment by clicking on the “reply” button under the desired review.
My review has been deleted. Why?
User reviews are not deleted without reason. When moderating, we are guided by the rules under our terms of use page mombasalistings.co.ke/terms -of-use/
There is an error in my review. How to fix everything?
Send the text of the corrected review to support@mombasalistings.co.ke and we will correct it.
They left a negative review about my organization. Why doesn’t Mombasa | Listings remove it?
We do not delete verified negative (or positive) reviews. The best thing a representative of an organization can do with such feedback is to work on their reputation and respond to it.
Our team will delete a review only if the rules of our site are violated, namely:
· the review did not contain a constructive core, and also violated the rules of civilized communication, and there was no description of personal customer experience;
· contained information that violates current legislation;
· if the review contains obvious advertising implications;
· written from a public IP or from the same computer, but under different names;
Ranking in the catalog
How to improve a company’s rating?
There are many criteria that influence an organization’s location on Mombasa Listings;
ü As a business, special attention should be paid to the ratings left by users.
ü Reviews, of course. Including responses to reviews left by customers on your business page/organization.
ü Completeness of the company page. This way, potential clients and visitors will be able to get the most complete picture of the organization and make a decision. This includes all original content: a unique description, good quality photos, availability of promotions and relevance of services.
Partnership with Mombasa Listings. It is easier for trusted companies to appear in search results. Details here https://mombasalistings.co.ke/biz
Why is company ABC higher than another in the directory?
We use a complex system for calculating various indicators of a company page which also include listing completions, NAP Addressing consistency and subscription models, thanks to which our rating is as close as possible to the real state of affairs.
Why does one company have a Mombasa Listing “ Verified Company” sticker and another doesn’t?
This means that the organization’s representatives cooperate with us and we can guarantee their authenticity.
How to get a sticker “The company is verified by Mombasa Listings”?
Similar preferences are available when connecting to a premium account. All details can be found on the page https://mombasalistings.co.ke/biz